Role Description:

We're looking for full-time Trust & Safety professionals who are brilliant & multilingual to join our team in Bu-Cheon.

Job Description

As UBASE Trust and Safety team is the first APAC center in partnership with Airbnb TnS team carrying out multilingual services globally, a TnS Specialist is to deliver high quality customer services with seamless language skill in English and Chinese. The team is working proactively and reactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing sinister activities on Airbnb.

Responsibilities

1. Educating users with Airbnb account on how to maintain security and safety on Airbnb site.

2. Reviewing multiple queues to prevent potential risks

3. Working with Trust & Safety lead to develop and enhance internal policies and tools

4. Investigating complex situations and potential fraud

5. Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends

6. Maintaining high levels of confidentiality while performing investigations

7. Comprehensively documenting investigations

Requirement

Competencies

1. Fluency in both Chinese and English (both written and oral) – Daily Duty and Training will be conducted in English.

2. Strong written interpersonal communication skills

3. Detail oriented- you do your due diligence when completing an investigation

4. Excellent problem solving, critical thinking and customer service skills

5. Strong understanding of e-commerce environment and related user issues

6. Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one

7. Background in technology, online media/services and/or fraud and/or investigation

8. Ability to analyze data for patterns

9. Education Background or Work Experience in the field of hospitality is a plus (Recommended)

Analytic

1. Attentive to detail

2. Able to analyze while thinking outside the box

3. Capable of reading between the lines to solve problems

4. A strong writer with excellent communication skills

5. Protector of private information and sensitive matters

Troubleshooter

1. Focused in a dynamic, unstructured, stressful environment, while remaining motivated and self-directed

2. Picks up on relevant information and uses it to generate options

Empathetic

1. Uniquely views belonging anywhere through a safety lens

2. Has what it takes to relate with a diverse, global audience

Excellent rapport

1. Able to put users at ease

2. Convey information concisely and precisely

3. Able to mediate effectively between two parties and find the best solution for everyone

Working Hours

1. 5 days in Sun-Sat (Including 1 day of weekend, either Sat or Sun)

2. Hours: 9:00 to 18:00 daily (The hour may vary according to internal situation)

Interview Schedule

 1st Interview : 1/24~2/2

 2nd Interview: Individual notice

Training Schedule

 From 2/19 ~ 3/9 for 3 weeks (On-boarded March 12, 2018)

 There will be final assessment at the end of training for evaluation to be employeed.

 Training fee is not paid for voluntary drop-outs and shall be paid when employment contract is signed.

Monthly Wage

2,100,000~2,500,000 KRW

Location

223, Buil-ro, Bucheon-si, Gyeonggi-do (TooNa building) 경기도 부천시 부일로 223 (투나건물)

Available Visa

H1

Language

Chinese (mother language) + English (advanced)

Application Method

Phone: (+82) (0)32- 625-1061 / (0)10-8721-6541

Email: aesun.lim@ubase.co.kr